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Showing posts from November, 2018

ReportMagic: Getting faster support

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For fastest support response, please press the feedback button in the top left hand corner of the screen.  This automatically creates a ticket containing your username, the URL you were on at the time, starts the ticket timer earlier etc. and gets assigned to the first available engineer.  You will receive an email with details of your ticket, including a unique reference number. Please do complete all ticket details.  Some guidance on the options: Please select from the emotions as follows: Happy - you just wanted to say thanks Inspired - you've got a great idea for a product feature Puzzled - you're trying to do something but can't figure out how Unhappy - you've found a bug, typo, inconsistency etc. Please select from the priority options as follows.  We reserve the right to re-prioritise tickets according to our own judgement against these guidelines: Extremely: P1 - The system is not functional.  Immediate response required Very: P2