Magic Suite

ReportMagic 2.11 (due for release in 2020 Q1) will come with a fully documented REST / ODATA API. We are now providing access to customers who are part of our Early Access (Beta) program. If you would like a preview of this powerful new feature, please use the feedback button and submit a Support Request. Though we are committing to supporting the API in all versions of ReportMagic 2.11 and beyond, this API is subject to change until version 2.11 is formally released.

We are pleased to announce that ReportMagic 2.10 includes full support for Salesforce macros. To celebrate, Professional Services to add or update Report Templates in April, May or June 2019 will be provided at no cost!

ReportMagic 2.10 Released! ReportMagic 2.10 has been released with a plethora of new features: Progress screen improvements Even more macros Beautiful graphing options Tenant admins Cached values LogicMonitor cache Agent updates Template library updates UI enhancements Performance improvements Bug fixes API beta We've been working very hard on all the new items and are very pleased to get them to you!  As ever, we welcome your feedback and look forward to starting work on your requested features in 2.11. Progress screen improvements We know that you can spend a lot of time in the progress screen when developing reports.  The top requested improvements were: "How do I find the macro I'm looking for?" and "How the hell do I find the macro I'm looking for?!!" Well, now you can: Filter more easily by type  Use the "Filter by Macro Text" search box  View your [Comment: ] macros here too Spot areas of the repor...

For fastest support response, please press the feedback button in the top left hand corner of the screen.  This automatically creates a ticket containing your username, the URL you were on at the time, starts the ticket timer earlier etc. and gets assigned to the first available engineer.  You will receive an email with details of your ticket, including a unique reference number. Please do complete all ticket details.  Some guidance on the options: Please select from the emotions as follows: Happy - you just wanted to say thanks Inspired - you've got a great idea for a product feature Puzzled - you're trying to do something but can't figure out how Unhappy - you've found a bug, typo, inconsistency etc. Please select from the priority options as follows.  We reserve the right to re-prioritise tickets according to our own judgement against these guidelines: Extremely: P1 - The system is not functional.  Immediate response required V...

Announcement Panoramic Data are pleased to announce the General Availability of our free LogicMonitor HealthCheck ! 6 months in the making, and with 150+ individual checks using 100,000+ automated actions, this comprehensive report presents a series of recommendations against best practices.  See statistics, issues, errors and compliance information, and prioritized recommendations for change. Our HealthCheck report: Reviews your LogicMonitor portal settings, focusing on security, reliability and best practice compliance Includes information about Device and Collector health, as well as entity grouping standards Assesses your usage of LogicMonitor functionality Provides you with wide-ranging feedback identifying issues and suggested remedies Benefits you by giving you a more successful and stress-free experience of the LogicMonitor product Includes a comprehensive, interactive Device and Alert Analytics spreadsheet Uses "Heatmaps" to draw the eye into each acti...

Introduction The [LogicMonitor.PercentageAvailability: ] macro was the original reason that ReportMagic was created back in 2013.  Since then, it has stood the test of time and is still at the heart of many of our Managed Service Provider reports.  Its results may not match the Alert filter provided in the LogicMonitor UI, which only filters using the alert start time. But what is it, how does it work and why must it be so complex ?! Definitions To calculate "availability", first we must define a few terms.  To do so, let's review the diagram below, showing a number of LogicMonitor alerts having been active over August, September and October. Reporting Period The reporting period in the diagram above is "September UTC".  Why UTC?  Well, strictly the timezone itself doesn't matter, though by default all RepotMagic date/times are calculated in UTC.  The important thing is that Daylight Savings should never factor into your calculations....

ReportMagic uses the LogicMonitor v2 API.  This no longer supports username/password (Basic Auth) authentication.  Instead, it supports User Access Tokens. Your old username and password credentials will no longer work and should be overwritten using the Access Id/Key instead. Please immediately update your LogicMonitor connection credentials accordingly.  You should put: the 20-character Access Id in the "Username" field the 40-character Access Key in the "Password" field We recommend using "API Only Access" - ReportMagic has noneed to access the UI!  Please remember to save the new user before attempting to make the connection, noting the Access Key before you save the user, as it cannot be retrieved afterwards.